Ordered as a 16th birthday gift on next day delivery. The day after it should have been despatched received email saying it was not in stock at the warehouse they use and would be delayed. Then informed a day later it was damaged and they had no more in stock. Offered me free gift wrap on any other item - I'd already paid for this with the bag !! After 2 days of messing about saying a new chosen item had been despatched when it had not the gift arrived. Way too late and no longer a surprise as I had to explain that it was delayed. Poor service.