"What is the typical timeframe for receiving a response?"
We strive to respond within 24 hours (Monday – Friday). During peak periods, your patience is highly valued. If additional information is required or we are exceptionally busy, please allow up to 2 working days for a response."
''If my inquiry requires urgent attention, what should I do?''
If your concern requires immediate attention, please contact our customer service team at: 0330 1222 235. Available Monday to Friday from 10 am to 5 pm.
"If I haven't received a response from you within the specified timeframe, what should I do?"
We suggest reaching out to us directly via email rather than using the contact us form. However, it's important to note that such instances are rare, and the majority of issues are typically resolved promptly.
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