We already ship to many international countries and may be able to ship to your country too. If your country is not currently listed in our list of shipping destination, please email us and let us know where you would like us to deliver to.

We already ship to many international countries and may be able to ship to your country too. If your country is not currently listed in our list of shipping destination, please email us and let us know where you would like us to deliver to.

Most items can be sent internationally to a wide range of countries. Unfortunately there are some restrictions that prevent us from sending some items internationally. These items include nail polishes and fragrances.

This also affects our Beauty Box which means boxes sent outside the UK will have replacement items to make up for items that cannot be send internationally.

Customers must ensure they enquire about customs/duty charges prior to making a purchases as we will not be held liable to cover these costs.

If your order has not yet been dispatched or you would like to change your delivery address for future orders please email us. 

Make sure to email us with the same email address used to place your order as well as the updated address.

Please do not try to change the address yourself as this may not properly update across all our systems. If you have done so, please email us to confirm that your address has been updated as your order might be sent to the wrong address.

Fulfilled means that your order has been fully prepared and may have already been dispatched. If your order has been fulfilled you cannot make any more changes to it (such as updating your address or cancelling your order).

Unfulfilled means your order is being prepared and will be dispatched as soon as possible. If your order is unfulfilled you can make changes to your orders.

To check the status of your order, login to your account to see all recent orders.

In order to ensure that your order is sent out without any complications we require a phone number to contact you and confirm some details.

We also sometimes require a mobile phone number so that you receive tracking updates via SMS. This also provided a way for our courier to contact you if there are any issues with delivering your parcel.

Your order may be delayed if a valid phone number is not provided.

Royal mail are facing some delays due to COVID-19. However, We're still processing order(s) however there are slight delays, we are processing all mail as quickly as possible and our phone support is currently unavailable.